Q: If I place an order today, will it be sent out today?
A: No. Please allow up to 2 working days for your order to be processed and dispatched. Once your order has been dispatched, you should receive a notification of dispatch email from us which will have your courier's tracking link inside. If your order is being sent via DPD your parcel will be out for delivery the following working day after dispatch with DPD. If your order is being sent via Royal Mail Tracked 48, it will be out for delivery the second working day after dispatch.
During our busiest times of the year (e.g., Black Friday and Christmas), dispatch times will be much longer than usual - up to 10 working days. When we have a backlog of orders, we will display the most current information regarding delays in a banner at the top of the website. Please refer to this for the most up-to-date information.
Q: Do you offer free delivery?
A: Yes! We do offer free next day delivery within mainland* UK over £50 after any discount.
Q: Can I amend my order?
A: If you wish to amend your order, please contact us via email.
Q: How can I pay?
A: You can pay with PayPal or with Credit/Debit cards through our website.
Q: How much shelf life can I expect to have on your products?
A: All our products are marked with a best before date. A best before date concerns quality, not safety. When the date has passed, it doesn't mean that the food will be harmful, but the manufacturer has indicated that after this date, the product's quality may change, and it might begin to lose flavour or change texture. The majority of our products, especially products like candy, gum and tinned groceries usually have a longer best before dates on them (6 months+). Other products, like crisps, cakes and cereals may have a shorter best before dates on them. We carry out regular date checks on our stock and move any products nearing their best before date to our on-sale Zone to be sold at a reduced price. If you're planning to buy products for a particular date or event in the future, or simply want to know the best before dates on our current stock of a product before purchasing, just ask! We will be more than happy to let you know the best before dates on any of our products before you buy them. You can also leave a comment on your order to let us know you require a minimum shelf life on your products. If any of the products in your order don't meet your requirements, we will get in touch to let you know prior to dispatching your order. You can get in touch with us via e-mail firstname.lastname@example.org.
Q: I have a problem with my order (missing item/incorrect item/damaged parcel/damaged item/etc.). What do I do?
A: Reach out to our customer service team by sending an email to email@example.com within 2 days of receiving your order. Please note that photos of both the original invoice and the issue (eg. showing the contents of the box, the items you received, the condition of the box, the condition of the items, etc.) will be required to proceed. The photos MUST show the item exactly as you received it - if any items have been opened, half eaten, half drunk, etc. we will unfortunately not be able to accept them as reliable evidence of an issue.
Q: Can I order over the phone?
A: Unfortunately, we don’t take any phone order.